About Me

Wells, BC, Canada
Richard is a working photographer and writer in B.C. His camera focuses on natural history. archeology, travel, and documentary photography. His photography blog may be found at: http://richardtwright.blogspot.com/

Monday, April 9, 2012

Nikon D800 remains elusive.

 Nikon D800 - deliveries trickle in 

My left eye, and Nikon D800.
Amy Newman photo taken with Nikon D5100, a great entry level  DSLR

Hong Kong and my brief affair with the new Nikon D800 is now a week behind me. We traded the hazy skies, heat and humidity of Asia for the cold of British Columbia's north, and brought with us a bronchial infection of some note.

As soon as we arrived in Vancouver I visited my local supplier, Kerrisdale Cameras, to see how my order was coming along and pick up those few things that seem to go missing while traveling - lens caps, rear caps, LCD protector and so forth.  The good news is I am now about number 10 on the order list which has grown significantly since my order. While I was there another woman placed a deposit for her D800.  Later at London Drugs the clerk said, "We are really frustrated, we not only have none to sell but we can't even get one for display!"
There is a disconnect with Nikon Canada, who really need to see a media specialist like my friend and colleague Jim Stanton and get in front of this fast-moving story and the increasing angst of Nikon customers. I visited Nikon Canada in Richmond to see about getting my sensor cleaned, but it was going to take three days and I was leaving town.  So, I asked how the D800 was coming in terms of shipment. "Oh, you can get it. There are lots of people coming in here with D800's. (Say what? Why are they coming to the repair facility?). I know pros who have their 800s."
When I questioned the young lady and explained that no, I could not go out and buy one, she offered the observation that, "the camera store (which I did not name) is just saying that because they do not want you to buy somewhere else."  Oh yeah? Tell that to the 100 cameras stores in Hong Kong. 
I tried to post a review of the D800 on Nikon's product review page. I added that it would be great to be able to buy one. Within 24 hours my review had been rejected. They did not comment on delivery times.  

Jim Stanton.
The basic premise of good media relations is: Tell the truth and tell it fast. This is a great opportunity for Nikon to use the incredible wave of desire this camera has created as a good news story, instead Nikon Japan, and all the world wide affiliates are remaining "in camera", seemingly hoping bloggers will do their media work and dealers will answer the consumer's questions.  Poor form Nikon. Really, give Jim a call. He can be found at: Stantonassociates.ca. (In the interest of full disclosure I will say I often work with Jim.)

A few people, readers of this blog and others, have questioned whether the D800 Richard bought was grey market. The short answer, is no! Richard lives in Hong Kong and therefore buys in Hong Kong and has a warranty and guarantee in Hong Kong. (By the way Nikon, all your offices should emulate the excellent service and displays of the Kowloon office. They have long lenses pointed out the window for viewing.) Grey market is not the same as Overseas Purchasing.  When I buy gear in Hong Kong I get a Hong Kong warranty on the cameras and a Worldwide warranty on lenses.  All the reputable dealers such as Wing Shing or Man Shing, will tell you this when you are looking at equipment and caution you. This is not a matter of buying a cheap camera from the web. In fact prices in Hong Kong are very similar to Canada. What is different is availability. In several cases now Rich and I have been able to find rare lenses that we could not find on shelves anywhere else, by prowling Hong Kong. If I am in Hong Kong for six weeks it is likely I will buy some equipment. I know if the camera dies in Canada I have to ship it back, or pay to have it serviced locally.
This works both ways. When Amy's S9100 stopped working in Hong Kong we took it to Nikon Hong Kong. They tested it but would not repair it under warranty. It would cost us about $200 cdn to have it fixed. It cost $299. It is now being repaired by Nikon Canada.

Wing Shing Photo Supplies Co. in Kowloon. Richard Wright photo.

For more information and opinion on grey market equipment look at these sites:

Shooting with the D800 and the 70-200mm f2.8 on a carbon fibre Manfrotto tripod,
with the Manfrotto 363 Gimbel.  Amy Newman photo with D5100.

There are a few features of the D800 about which I have not yet written, and my son will continue to report his work with the D800. Suffice it to say he is ready to sell his D300 and buy a second D800 or D800e, when they are available. So stay tuned, I am writing the final D800 installments now - then on to reports on Hong Kong.

If you have questions leave a comment.
My website is: http://richardtwright.photoshelter.com

1 comment:

  1. I odered the hour pre-orders opened up from B&H and still cannot get a status. I am so frustrated it is ridiculous...